Daitalink
Categories
Business & Management Consultants
About Us
Daitalink makes sure the right thing gets said — and the right thing gets known — by the people who work for you.
Most performance problems aren't effort problems. They're consistency problems. Five people handling the same moment five different ways. A new hire two months from useful. A procedure that exists in conversation and nowhere else.
Whether training happened is easy to confirm. Whether it held is not. Ask an owner how much of last spring's training is still being done the way it was taught. Then ask how they know, and the room goes quiet.
WHAT WE DO
We write down the standard — taken from what your best people already do, specific enough that two managers would score the same call the same way.
We teach it. That part finishes; a syllabus has a last page.
Then we test whether it held. Every person, every week, scored the same way every time. That part never finishes, because a test doesn't measure whether somebody was taught. It measures whether it still holds.
FOUR THINGS WE TRAIN — TAKE ONE, OR TAKE ALL FOUR
Sales — your pitch, your objections, your close, until the score says ready.
Customer service — the standard you decided on, applied the same way twice.
Onboarding — week one to competent, without shadowing your best person.
Skill assessments — find out who actually knows it, ranked, before you decide anything.
WHO WE WORK WITH
Any business where a group of people is held to the same standard and getting it wrong costs something. "Why did my premium go up?" at renewal. "Does this have cashews in it?" — and the server has been there nine days. The procedure that has to be right the first time, in every location.
We're consultants. We did this by hand for twenty-one years. It worked while we were in the building, and a year after we left it had faded — because nobody had the hours to keep scoring against the standard we wrote.
That's the part we fixed. We do the scoring, and we don't stop.
Free 20-minute diagnostic. We do the analysis first, so the call is spent on findings.
